Something not working, or a question about a purchase? Write to [email protected]. A real human reads it, and we aim to reply within 2 business days.
Things worth trying first
- Cleared something by accident? Tap Undo. Clearing a page can be undone, including a full Clear.
- Coloring stopped responding? Save your picture to the gallery, reload the page, and carry on from the saved copy.
- Music not starting on a phone? Touch the screen once. Phone browsers will not begin audio until you have interacted with the page.
- Lost your unlock code? Search your email for the receipt from Gumroad, or write to us and we will send it again.
- Saving a picture on iPhone or iPad? Tap Save and choose Save Image in the sheet your device shows.
- Paid but still locked? Open Backstage, choose Already bought it? Enter your unlock code, and enter the code from your receipt email. That works on any device.
Where your work lives
Your gallery is stored in your browser on your own device, not on our server. That keeps it private, but it also means clearing your browser data, switching devices or using a private window will lose it. Download the pictures you want to keep.
Reporting a problem
If you can, tell us the device, the browser and what you were doing when it happened. Even a rough description helps enormously — most faults are found from exactly that kind of detail.